Support is available to assist with questions, account-related issues, technical concerns or general feedback. The support team can help with account verification, deposit and withdrawal enquiries, troubleshooting, chargebacks and guidance on safer gambling tools. Contact channels include live chat, email and telephone; please have your account details and any relevant transaction references to hand when you get in touch so the team can handle your enquiry promptly, securely and with appropriate escalation if needed. Alternative channels are in account settings.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; replies usually within 24 hours) |
| General enquiries | [email protected] (business and press enquiries) |
| Affiliate enquiries | [email protected] (partnership team) |
| Payments | [email protected] (payments and payouts) |
| Telephone | +44 20 7843 6197 |
| Working hours | Mon–Fri, 09:00–18:00 |
Email is the preferred contact method for detailed enquiries, account-related issues or cases that require documents or written explanations. Please send messages to [email protected] with a clear subject line, your full name and current contact details. Supplying accurate account identifiers and up-to-date contact information helps process requests faster and reduces delays.
Support enquiries are normally responded to within one business day. Simple requests such as account queries or payment confirmations are usually handled promptly; more complex issues — for example, disputed payments, technical investigations or compliance checks — may require additional time. Response times depend on the nature and complexity of the case, and customers will be kept informed of any delays.
Please share any feedback, suggestions or ideas for improving the website. All submissions are reviewed carefully and used to inform updates to the service and user experience. Comments about usability, promotions, game selection or technical issues are especially welcome. Your input helps prioritise improvements and refine features for a better, safer gaming environment for all users.
