At Winzter we are committed to promoting safer gambling and helping players keep control of their play. We place player safety at the centre of our service and provide practical tools and guidance so customers can make informed, controlled choices about how they use their account. If you ever feel that gambling is becoming a problem, we encourage you to act early and use the measures described below.
We aim to reduce harm by combining clear information, active controls and timely interventions. Our approach is to encourage responsible play, detect signs of risky behaviour and support customers who need to limit or stop their activity. We respect privacy and treat every request for help with sensitivity and confidentiality.
Players can set daily, weekly or monthly deposit limits to control how much they add to their account. Limits can be increased or decreased, but increases may be subject to a cooling‑off period and verification checks to ensure decisions are made responsibly.
Loss limits let you cap the total amount you can lose over a chosen period. Setting a loss limit helps avoid chasing losses and keeps betting within an affordable level that you have chosen.
Session timers and daily play limits are available to help manage how long you play in a single sitting. Account breaks and short time‑outs can be applied instantly via your account settings to provide an immediate pause from gambling activity.
If you need to stop gambling for a longer period, you can request temporary or permanent self‑exclusion. Self‑exclusion will block access to your account for the selected timeframe and can include denying marketing communications. Contact support at [email protected] to start the process.
If you need further support, please consider contacting recognised organisations for confidential advice and treatment. In the UK these include GamCare, GambleAware, Gamblers Anonymous and the NHS gambling support services. You may also choose to register with national schemes such as GamStop to block access to participating online gambling sites. For immediate help with account controls or to discuss safer gambling options, contact our support team at [email protected].
